As an agency, the ideal way to increase your overall recovery rate is to always keep finding and training collectors who specialize in three categories that relate to the debtor.
- Ability to adapt to changing technology
1. Communications - Knows How to Overcome Objections
2. Empathy - A Great Listener
4. Ability to adapt to modern technology and techniques
With the development of omnichannel communications, demand has increased for alternative methods of communication and payment. Effective collectors should be able to effectively handle talk, text, and chat communications to settle debts, and often the ability to switch back and forth quickly among different communication channels.